There is a dedicated incident management feature in the transport module. These are incidents that drivers experience during transport and can be reported to the transport manager from the driver app. This is especially useful for drivers who do not have access to the delivery and receiving app.
On the left side, you can filter by warehouse, and at the top, you can filter by dates, vehicle, driver, and statuses. You can also search for assignments and waybills.
On the right side, you have the option to export a report in Excel.
Click the icon in the leftmost column to see details for each incident. Here you can enter a headline and event log. You can also change the status, severity, and Incident category. Incident categories are added under settings > the incident categories tab. Read about this in the article on "Other Transport Settings".
When you have finished with the incident, change the status to "Completed".