What is the Onlet Help Center?
The Onlet Help Center contains:
- useful help articles for using and setting up Onlet
- the ability to search for help articles
- the ability to copy links to articles that you can share with your colleagues
- the ability to log in and get an overview of your submitted support cases
You can find the Onlet Help Center by clicking on the Book icon in the menu on the right side in Onlet.
This will open a new tab in your browser to the Help Center's homepage:
How do I get access to see my submitted support cases in the Onlet Help Center?
If you have recently sent us an email, you already have an account with us and only need to reset your password. If you have not corresponded with support@infobriconlet.no, you can create a new user.
How can I submit a case to Onlet support via the Onlet Help Center?
After logging in, you will have the option to send us an inquiry. This works the same way as sending us an email. You can still send a regular email to our support at support@infobriconlet.no and a case will automatically be created.
How do I see all my submitted cases to Onlet support in the Help Center?
Under Requests you will find an overview of all active and past cases. This also includes emails you have sent us outside of the Help Center. Here you can open active cases to submit additional information and read our responses.
Are there other ways to contact Onlet support?
On-call Phone (ONLY for operational disruptions)
The on-call phone is only open outside the support center's opening hours
Phone: (+47) 404 83 761
Remote control of your PC/Mac (TeamViewer)
Uniprint – printer driver for our operational customers